Bookings and Payment:
- Unless otherwise stated, full payment is taken at the time of booking, this includes a non-refundable deposit (20% of ticket price, unless stated otherwise).
- Group Activities only: bookings may be cancelled if the minimum event participant criteria are not met. In such cases you will be offered the choice of an alternative date or a full refund (including the deposit).
- Bespoke bookings only: a online Booking Form and non returnable deposit (20% of the total booking price) is required to secure the booking. The full amount is due no later than 6 weeks before the day of your trip/first day of your trip. All participants must also complete an Information Sheet no later than 2 weeks before the activity. (click here to access the Information Sheet)
- We will endeavour to deliver events but should we need to cancel on the grounds of safety due to weather or ill health, we will offer you an alternative date or a full refund (including the deposit).
- Gift Vouchers are valid for 12 months from date of issue, unless agreed otherwise
- Cancellations need to be notified to Skylark Guiding Ltd by email by the person who made the booking.
- In the case that a cancellation needs to be made by the client, the following applies:
| Total Booking Price | Up to £30 | £31 to £60 | £61-£100 | Over £101 |
| Amounted refunded if client cancels more than 8 weeks | Full refund minus deposit | Full refund minus deposit | Full refund minus deposit | Full refund minus deposit |
| Amounted refunded if client cancels 4-6 weeks before start date | Full refund minus deposit | 50% refund | 50% refund | 50% refund |
| Amounted refunded if client cancels 2-4 weeks before start date | 50% refund | 25% refund | No refund | No refund |
| Amounted refunded if client cancels less than 2 weeks before start date | No refund | No refund | No refund | No refund |
Modification to the itinerary:
Routes and destinations may be modified at short notice based on the weather, conditions underfoot and client ability, with the aim of always delivering activities which meet the expectations and aims of all individuals taking part.
Insurance:
- Your guide Gaby Macbeth is covered by Public Liability Insurance and Professional Indemnity Insurance. This does not include personal accident or belongings insurance.
- You may wish to arrange your own cancellation insurance in case of ill health or travel disruptions.
- Your guide is suitably qualified and experienced to the activities provided and has has been trained and assessed to high levels as determined by Mountain Training. Every precaution is taken to assess, evaluate & manage the risk in the environment we take you, but participants are reminded that although risks are assessed and managed, outdoor activities still carry an element of risk of injury or death.
Equipment:
- A full list of what to bring with you is included on the event booking page. It is your responsibility to make sure you have everything listed but if you are missing anything please get in touch in advance.
Fitness:
- Information about the distance, ascent and terrain is provided for each activity on the website. It is your responsibility to ensure that you are fit enough to take part in the activity. Please get in touch if you are unsure and we can discuss what to expect.
Medical Conditions:
- For your safety and the safety of others it is important that you notify your guide of any medical issues that might affect you. Please provide details in the booking form. If in doubt, please check with your doctor.
- Please also inform your guide if you are carrying any medication and where you keep it.
Privacy Policy:
- Please see the Skylark Guiding Ltd Privacy Policy which explains how Skylark Guiding Ltd uses the personal data collected from you when you use our website.
Updated February 2026
If you have any queries about any of the above please don’t hesitate to get in touch.